The 2-Minute Rule for Samanaga
The 2-Minute Rule for Samanaga
Blog Article
A firm centered on the provision of answers that not only disrupt existing marketplace models, but that also supply new technologies to new worries in the region.
“With reporting, measurability, and insights from Samanage, It really is armed with the data to showcase the accurate value of IT to organizational leaders.”
This certificate is granted to items that offer In particular higher amount of person practical experience. We evaluated how easy it really is to start out using Samanage And the way properly-designed its interface and options are to facilitate the perform course of action. Just after some time invested working with the software we located their interface pretty straightforward to understand.
Samanage doesn't have almost everything a very good help desk Answer should have, nonetheless it does present lots of features that are important to ITIL, such as difficulty, incident, and change management. Samanage has a lovely aesthetic, is rather simple to operate as you become accustomed to it, and given its feature breadth you will definitely discover the proper Instrument for your work somewhere within the suite.
SolarWinds (NYSE:SWI), a leading company of impressive and very affordable IT management application, nowadays announced that it's got signed an agreement to acquire Samanage, a highly reviewed and very rated IT support desk Remedy firm based in Cary, NC. Over the past 7 many years, Samanage has built a strong, effectively-respected merchandise guided by a client-centricity that aligns effectively with SolarWinds’ mission and motivation towards the technological know-how Qualified Group.
We talked to Doron Gordon, founder & CEO of Samanage, and questioned him a number of thoughts that we hope expose a little more about Samanage like a application and its purpose in supporting your get the job done.
Please note, that FinancesOnline lists all vendors, we’re not limited only to those that pay back us, and all program providers have an equal chance to get featured in our rankings and comparisons, win awards, Assemble person testimonials, all within our energy to give you dependable guidance that will help you to make very well-knowledgeable acquire selections.
This award is provided by our crew of authorities to items that we think show Primarily high quality when it comes to enjoyable The existing demands on the B2B and SaaS markets and help companies with solid and effective answers. As a totally ITIL-compliant services desk and asset administration software program, Samanage gives a whole variety of IT integrated remedies, equally for big enterprises and smaller, medium organizations.
This award is presented to software package methods with an extensive totally free trial provide. We really appreciated The truth that Samanage cost-free demo lets probable potential buyers to totally evaluate the product’s key functions and offers end users the thoroughly featured program and ample time and energy to evaluate the program centered on their own requires or problem.
You’ll be capable to browse more details on the very best functions of Samanage later Within this overview. There exists also a piece devoted to our job interview with the corporate’s CEO who answered a number of of our queries associated with the application’s usability and long run strategies for its advancement.
The agent’s title is immediately crammed in, though she or he assigns the title, shorter description, and receiver. The agent can also pick the category or subcategory, the final getting distinctive to Samanage in terms of we know.
Nestor Gilbert is often a senior B2B and SaaS analyst along with a Main contributor at FinancesOnline for over five many years. Along with his expertise in software advancement and considerable understanding of SaaS administration, he writes mostly about emerging B2B systems as well as their impact on The existing business landscape.
You can find also one thing Samanage phone calls "risk detection." This isn't a stability Instrument regularly looking for code holes or electronic invaders, however. Fairly, It is really according to the information Samanage gathers to be a helpdesk and asset management Device where it works by using that information to keep an eye on finest practices, expiring licenses, and equivalent facts Which may compromise your IT organization from a fiscal or deal viewpoint.
A quick resolve for This can be to dump the mundane very little responsibilities from click here IT support and produce a self-assistance portal. Most helpdesk answers offer this function, Samanage integrated. But not all are ITIL-Accredited, so that they absence total support catalog capabilities that Samanage attributes.
An excellent service desk should really make it possible for you not only to see into your IT Procedure, but glean insights from information. This is often, in reality, one of Samanage’s sturdy points, Gordon claimed.